Browsing and purchasing products through the online store means the unconditional acceptance of these terms of use.

silvetron.com is a registered trademark of EMM. CHATZIGEORGIADIS & CO LP MILTIADOU 7 GR10560 ATHENS Greece Tel:(+30) 210 324 6634 and the trademark is registered with the Ministry of Development and Investment.

silvetron.com is aimed at retail and wholesale customers at the same time. For this reason, the policies and conditions of use are shaped according to the type of customer.

If you are a wholesale customer and would like to work with us, please fill out the B2B registration form. Your registration will be completed after the inspection by the commercial department. You will find the terms of cooperation here.

PAYMENT METHODS

You can pay for your order in three ways:

1. Online - By credit, Prepaid or debit card

Visa, Mastercard and Maestro cards (excluding American Express and Diners Club) are accepted at silvetron.com. The transactions are made with absolute security through the e-Commerce platform of the Eurobank, which ensures the security of communications through the EMV 3DS protocol. The transaction is carried out through the Redirect method where the process is performed by the bank, without silvetron.com having access to your card details.

2. By depositing in a bank account

In this case you can place your order without making the payment. The order remains pending and is finalized, after the deposit of the order price, within seven days, in the company's bank account, indicating in the field of description the word “e-shop” and the order number. After the payment you will need to contact us by phone or send an email to the email address (sales@silvetron.com) informing us about the payment of your order. Then your order will be executed, within the schedule specified in these terms in the relevant article

The bank accounts are:

Alpha Bank: IBAN: GR8401401140114002002005764 BIC: CRBAGRAA

National Bank of Greece: IBAN: GR6401101030000010344096630 BIC: ETHNGRAA

Eurobank: IBAN: GR5902602220000810200347302 BIC: EFGBGRAA

Don't forget that the deposit must be made within seven days from the order, otherwise the order will be canceled automatically. Furthermore keep in mind that depositing from a third bank, might take up to three business days to complete . 

3. PayPal

For purchases via PayPal, select this payment method during the order completion process. The transaction is carried out through the Redirect method where the process is performed by PayPal, without silvetron.com having access to your card details.

4. Cash on delivery (COD)

In this case you will place your order, we will process and ship it to your address. Your obligation is to pay it in cash to the courier company that will deliver it.

SHIPPING METHODS

  • Each order you place on silvetron.com comes with a gift package. In case of ordering multiple items, all items are packed in the same box, but each with its own gift packaging.
  • For each shipment, silvetron.com will send you an informative e-mail with the tracking number to update your shipment.
  • In any case that you wish the shipment of your order to be done with a different company from the cooperating one, you are charged the shipping costs.
  • We will do our best to send your order as soon as possible, but we are not responsible for any delays that may occur due to remote areas from urban centers or due to adverse weather conditions or other emergencies.
  • When ordering, please be sure of your details and shipping address, as we cannot alter your order when it has been forwarded for delivery.
  • Upon receipt you may be asked to sign. Anyone can pick up and sign for you in the delivery address. For this reason, we are not responsible for any order lost in the building you have chosen for delivery, e.g. an office complex.

SHIPPING COST

Your order can be picked up in two ways: by shipment to your address or by collection from our store (Miltiadou 7, Athens GR10560).

Orders placed on silvetron.com are shipped with the partner courier company (ACS Courier).

Shipping costs depend on the delivery address of the order and will be accurately calculated after your registration and sign-in to silvetron.com. For your convenience at the top of etch page there is the shipping cost calculation tool. There you can select the shipping location to calculate the cost before you register at the online store.

The calculation of the shipping cost is based on the table below.

DESTINATION

DELIVERY (DAYS)

SHIPPING COST

GREECE

1-5

€4

free for purchases over € 30

CYPRUS

6-8

€8

free for purchases over € 30

REST COUNTRIES

4-6

€15

Up to weight of 0.5kg

In case you wish your order to be shipped with any other courier, the cost is borne solely by you.

Orders shipped to countries outside EU are likely to be subject to customs duties or other import duties, which are borne by the customer. Silvetron.com cannot know exactly whether there will be a charge upon their entry into each country and what the exact amount will be, as the customs duty policy differs from country to country.

 POLICY OF CHANGES

Changes for any reason of products obtained through our online store are accepted within 14 days from the date of receipt, ie from the day on which the consumer or a third party indicated by him, other than the carrier, acquires the natural possession of goods, in accordance with the provisions of Greek State Law 2251/94.

The products must have all their stickers glued, be unused and in their original condition.

Packaging is considered part of the products and must be returned with the products.

Shipping costs are borne by the customer with the sole exception that the product is defective.

The color difference between the product and the photo is not considered a defect and may be due to the lighting conditions when shooting or the brightness of your screen. Therefore, substantial differences in color are not considered as defect and the buyer unconditionally acquire the product of his choice.

Returned products must be properly packaged so that they are not damaged during transport.

Seasonal items are changed only with a corresponding seasonal item and no refunds are made to the specific items.

The buyer has the right, within 14 calendar days from the receipt of the product, to state in writing his wish for change, by sending by fax (+30) 210 324 6634 or by e-mail (sales@silvetron.com) of the relevant form. Shipping costs are borne by the buyer.

RIGHT TO REPLACEMENT

The buyer has the right, within 14 calendar days from the receipt of the product, to declare in writing his withdrawal from the purchase, by fax (+30) 210 324 6634 or by e-mail (sales@silvetron.com) of the relevant form. Shipping costs are borne by the buyer.

In this case, the company within 14 calendar days from the receipt of the product will give the relevant order to the cooperating payment organization. Up to 14 days from the receipt of the products are required for the return of the money and the beneficiary of the account must be the customer in whose name the order has been placed.

For the valid withdrawal of the buyer, the product must be returned to the Company in its original packaging, which is a single set with the goods not having suffered any damage, as otherwise the consumer is responsible for any reduction in the value of the goods.

The products must have all their stickers glued, are unused in their original state. 

Seasonal items are changed only with a corresponding seasonal item and no refunds are made to the specific items. 

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

a)   the supply of goods or the provision of services whose price depends on fluctuations in the money market (eg gold) which cannot be controlled by the supplier and which may occur within the time limit for withdrawal,

b) the supply of goods manufactured according to the specifications of the consumer or clearly customized,

For purchases from the physical store and with the physical presence of the consumer-buyer, the buyer has the right to return the products exclusively due to the existence of a substantial real defect as the choice of the product by the physical store means the simultaneous unconditional acceptance of the item. this brings. In this case, the consumer is obliged to return the item to the condition received and the company will reimburse him the price of the good unless he wishes 1. to demand, without charge, the correction within a reasonable time or replacement of the item with unless such action is impossible or requires disproportionate costs; or 2. to reduce the price; The last two options are available to anyone who has purchased a good product from our company, which presents insignificant real defects.

Once the item sold is delivered, the risk of accidental damage or deterioration is borne by the buyer.

In the event that the seller, at the request of the buyer, sends the item to an address other than the address of fulfillment of the supply, the buyer bears the risk after the item is delivered for shipment to the courier company.

If only a few of the items sold have a defect, the right of replacement or withdrawal is limited to them only, and even if a single price has been set for all. However, if at the intention of the parties the items were sold in whole or in part and those that have a defect or deficiency cannot be separated from the rest without harming one of the parties, the right of replacement or withdrawal extends to all.

PRIVACY POLICY

The online store silvetron.com and the company EMM.HATZIGEORGIADIS & CO LP, accurately applying the principles of personal data protection provided by International and European law governing matters relating to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Consumer Protection Act (N). 2251/1994) which regulates issues related to distance sales and the relevant provisions of Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Protection Committee of Protection of Personal Data, P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and European law with instructions 95/46 / EC and 97/66 / EC, expressly states that it is not going to make any unfair use of your personal data and in no way discloses, sells, leases or exchanges your personal information to any third party. Silvetron.com may use your personal data (independently or through partners) only to carry out our cooperation or to inform you of actions you have voluntarily chosen to participate in. Your personal information will be permanently deleted upon your request and will not be given to anyone in any way. For this reason, contact us at optout@silvetron.com.

By submitting material to our Server, you agree that the material does not contain information that is untrue, illegal or in any way inappropriate for use and publication.

PRICE POLICY

At silvetron.com we make every effort to offer the best possible prices.

However, we reserve the right to adjust our prices based on the current market value of the noble and precious metals we use as our raw materials.